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BSS success factor is based on a philosophy, which involves maintaining our ability to offer dynamic, scalable, top of the range technological solutions to meet our clients’ business needs.

Our success factor is further elevated by the support of professional employees, whose combination of industry knowledge, experience and intellectual capital is worth over 1,500 man years from the Information Technology and related industry domains. Our employees help to create an environment that allows us to provide you with “Proof of Concept” models and meaningful solutions, which enables you to leverage your human resources to gain a competitive business advantage over your competitors.

Most of our professionals are engineering graduates and are also certified by various institutions. They are required to achieve multiple certifications across several product platforms to enable total integration competence.

BSS is able to provide a consistent support and interface to its clients in Sri Lanka. The combined skill-sets comprises of several qualified and skilled engineers, technical consultants and ecperiences project managers from various institutions such as:

• BLUECOAT

• IBM

• CICSO

• MICROSOFT

• CHECKPOINT

• NORTEL

• EMC

• REDHAT

• HP SYSTIMAX

BSS maintains 7-day 24-hour service availability with resolution of problems and support call as defined by the Service Cover Period.

Due to this paradigm, we have defined two support methodologies as mentioned below, to ensure optimal advantage and enhance quality of service for you.

• Support Services

• Support & Maintenance